Good to know
Rental terms.
The fine print, written like a human. Short version: you rent the bins, we deliver and pick them up, and if anything goes sideways you call us and we sort it out together.
1. What you're renting
Reusable plastic moving bins — one size, the Large Bin, 27 × 17 × 12 inches, about 2.5 cubic feet of packing space (a 20-gallon standard moving tote). Tote dollies are available too. Every bin comes with labels included at no extra charge. The bins and dollies stay ours: you rent them, you don't buy them, and we come back for them when your rental ends.
2. Pricing & payment
Bins are $3.95 each for the first week, then $1.50 per bin for each extra week. Dollies are $19.95 each for the first week, then $5 per dolly for each extra week. There is no cap on bin count or rental length, and partial weeks count as full weeks. Delivery and pickup are free within 5 miles of your market's anchor ZIP — Houston 77447, Austin 78610, DFW 75075, or San Antonio 78217 — then $2 per mile, out to a 75-mile service radius. Sales tax is calculated at checkout based on your delivery address. You pay at booking.
3. Delivery & pickup
Pick your delivery day at checkout — book at least 12 hours ahead. We confirm your delivery window by email and text. Leave delivery notes at checkout — gate codes, where to leave the bins, stairs, anything the driver should know. On pickup day, leave the bins empty and we'll take them away. Delivery fees are estimated from your ZIP at checkout and confirmed with you before delivery.
4. Rental period & extensions
Keep the bins as many weeks as you need — there is no rental-length cap. Extra weeks are billed at $1.50 per bin and $5 per dolly, per full week. Need more time? Let us know before your pickup date so we can move it.
5. Your part
Load the bins like you'd load a good tote: sensibly. Bins are rated to the weight limits printed on their labels — pack within those limits, and if a bin is too heavy to lift safely, it's too heavy. Bins are for household goods — please don't load hazardous materials, wet items, or anything that could damage the bin or hurt the driver. Keep the bins somewhere they won't wander off, and leave them empty for pickup.
6. Lost or damaged bins
Accidents happen — tell us right away at (888) 615-2699. A lost or damaged Large bin is $39.95, a lost or damaged dolly is $119.95. Any replacement cost is confirmed with you before anything is charged.
7. Cancellation & rescheduling
Cancel 72 hours or more before your delivery and you get a full refund. Cancel under 72 hours and the deduction is the lesser of $50 or your first-week equipment charge. Your first date change is free if the new delivery date is within 60 days; later changes are $25 each. There are no refunds after delivery — and no refunds while you still have our equipment: a refund comes only after the full return and inspection (within 5 business days), paid within 5 business days to your original payment method, net of any damage or missing fees and unpaid invoices. To cancel or move your dates, call or text (888) 615-2699 and we'll work it out with you.
8. Promo codes
One code per checkout, $10 off, and codes never stack — the fun is finding them. A code only works while its promotion is running; if a code isn't running, checkout will tell you so. Scout, the Konami code, the terminal, and the page source all hide codes.
9. If something goes wrong
We take care of the bins; you take care of what goes in them. If something goes wrong with a delivery, a pickup, or a bin, talk to us first — (888) 615-2699 — and we'll sort it out. That's the whole policy: humans, not a phone tree.
10. The legal bits
Box Nerds is a DBA of HiveBoxx Operations TX LLC, 5900 Balcones Dr, Ste 100, Austin, TX 78731. These terms are governed by the laws of Texas. Questions about any of this? Call (888) 615-2699 — a human nerd will answer.